FAQ: How are the values for “% Negative”, “% Positive” and “% Suggestion” calculated?

by Phil A.

These items are calculated by taking the number of responses provided which were classified as Negative / Positive / Suggestion, and dividing it by the total number of responses provided within the time period you have selected. 

For example, if 10 responses were provided for a given time period, and 2 of these were Negative, then the “% Negative” rating for this time period would be 20%.  

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