Using the “Text Mining” Feature

by Phil A.

The “Text Mining” feature provided to analyze the responses for your comment card is very similar to that of the Text Mining reporting tool provided for iPerceptions surveys.  Click here to learn more about how to use this feature. 

The main difference between these two reporting tools is that the “Text Mining” reporting tool for comment cards lets you filter your responses based on the Path on which your respondents provided their feedback, whereas the “Text Mining” feature for surveys instead lets you pick and choose the open-ended questions that you would like to analyze.  


FAQ: Why don’t I see the complete website URL for some comments in the portal and in my scheduled emails? 



UPDATED: December 4 2015

This article was updated to reflect our new platform navigation being released on December 4 2015.  Check out this article to learn more about this update.  This reporting tool was previously named "Inbox".

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