FAQ: How come some of the answers shown in the reporting tools don't match the answers I am using in my survey?

by Phil A.

The way that the questions and answers appear within the reporting features is dependent on the "Reporting Descriptions" that are programmed for these items.  By default, whenever you first program a new question / answer (or scale), the Reporting Descriptions assigned to these items will reflect the text for these items as they were originally programmed.

However, if you choose to modify the text for an item afterwards, the Reporting Description for this item would need to be manually updated as well to reflect the change that you made.

As such, make sure to update the reporting descriptions for your questions and answers to reflect the texts you are currently using in your survey.  

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