Available with the iPerceptions Enterprise plan, you have the ability to modify the "What do you want to share?" question for your Comment Cards. This question asks your respondents to do the following:
1) Classify their comment as being either one of Praise, Dislike or Suggestion
2) Provide their feedback within the open-ended text box provided
On the "Research Setup" page, click the Edit button provided for the "What do you want to share?" question, which will enter you into Edit Mode for this question:
Editing the Question Text
By default, the wording for this question will be "What do you want to share?". If you would like to modify this wording, enter your desired changes in the field provided when in Edit Mode for this question, keeping in mind that there is a 500 character limit.
Editing the Answer Text
Every Comment Card will include 3 different answer options from which respondents will be able to classify their comment: Suggestion, Dislike and Praise. To modify the wording for these options, enter your desired changes in the "Answer" fields provided when in Edit Mode for this question, keeping in mind that there is a 40 character limit.
Editing the Comment Tag
After the respondent chooses either of the 3 answer options, the text highlighted above (the "Comment Tag") updates based on the selection made. The default wordings for these Comment Tags are:
- Suggestion: Tell us about your idea
- Dislike: What can we improve?
- Praise: What made your experience great?
To modify any of these wordings, enter your desired changes in the Comment Tag fields provided whenever you are in Edit Mode for this question, keeping in mind that there is a 500 character limit.
Changing the Order of the Answers
By default, the order of the answers (from top to bottom) for the "What do you want to share?" question will be Suggestion, Dislike, then Praise. However you can change the order of these answers by selecting the highlighted items shown in the screenshot below, and drag-and-drop this answer in the position that you would like it to appear on your Comment Card:
Changing the Reporting Descriptions (optional)
It is strongly recommended that you update the reporting descriptions to reflect the wording changes that you made for any of these items, so as to avoid any confusion when analyzing your data in the Comment Card reporting tools.
UPDATED: December 4 2015
This article was updated to reflect our new platform navigation being released on December 4 2015. Check out this article to learn more about this update.
Screenshots of comment cards have also been updated to reflect our latest comment card interface.