Tip: Provide ways in which your respondents can contact you

by Phil A.

While there is an optional e-mail field provided on the Comment Card, some of your respondents may want to reach out to you right away, whether for an urgent request, or if they would just like to acquire additional information.  

The text that you provide on the Thank You page of your Comment Card can be a great way to guide your respondents to different possible touch points, such as the following:  

- Phone number for your customer service

- E-mail address for support requests

- Social media links

- Link to a store locator tool on your website

- etc...

 

Overall, the Thank You page can allow you to conveniently show your respondents what their next steps can be based on their current needs, should they be unable to find this type of information anywhere else on your website.

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