Selecting a Time Range in the “Response Rates” Tool

by Phil A.

The "Response Rates" tool allows you to monitor the number of survey invitations that have been served to your website visitors, as well as the number of those who accepted the invitation ("Yes"), started the survey ("Starts") and completed the survey ("Completes").  In addition, you can also monitor the Mean (average) and Median times it took for respondents to complete the survey.  

By default, the Response Rates tool will show your data for the last month, though you are able to modify the time range that you are analyzing by using the options provided at the top of the tool:



Using this menu, you can change the time range for the data being displayed using any of the following options:

  • Last 1 month (default)
  • Last 3 months
  • Last 6 months
  • Last 1 year


Other options available within this menu include:

  • Month To Date: View your data starting from the 1st day of the current month up to today
  • Year To Date: View your data starting from January 1st of the current year up to today
  • Max Range: View all of the data collected for this survey since its inception


To select a specific time range that you would like to analyze, you can do so using the “Custom Date” option.  To use this feature, select your desired range within the “From” and “To” calendar features provided:




After you have made any of your selections using the Time Range feature, click the “Update” button provided, and your changes will be applied to the data provided:




NextAnalyzing the "Average Rate" Chart



UPDATED: December 3 2015

This article was updated to reflect our new platform navigation being released on December 4 2015.  Check out this article to learn more about this update.  This reporting tool was previously named "Survey Statistics".

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