FAQ: If I have multiple projects activated, how does the Universal Code determine for which projects a visitor would qualify?

by Phil A.

The Universal Code provides the ability to manage all of the iPerceptions projects being conducted on your website. 

If multiple surveys are activated on the same website, a visitor can qualify for only one survey invitation within a period of 24 hours (refer to this article for more information)  

On the other hand, if multiple comment cards have been activated, a visitor can potentially qualify for different comment cards throughout their session, since cookies are not used for Comment Cards.  However, only one comment card feedback button can be shown at the same time.

When a visitor accesses a website which serves multiple projects (surveys or comment cards), a random selection process is performed for surveys and comment cards independently to determine the order in which the projects (and their triggers) will be evaluated for this visitor.  As such, when multiple surveys and comment cards are activated on the same website, a random selection process is performed for surveys, and an independent random selection process is performed for comment cards. 

 

Example of random selection process for surveys:

A customer visits the ACME Company website where 3 surveys are active: Survey A, Survey B and Survey C.  Upon entry to the website, the Universal Code randomly selects the following order for these surveys:

1)     Survey B

2)     Survey C

3)     Survey A

If the visitor qualifies based on the triggers and invitation rates programmed for Survey B, then the visitor will be invited to participate in Survey B, and they will be unable to qualify for an invitation for another survey during their session.

If the visitor does not qualify for Survey B, then the invitation rates and triggers for Survey C are processed to determine if the visitor qualifies for an invitation for that survey.  If so, the visitor will be invited to participate in Survey C. 

If the visitor does not qualify for Survey C, then the invitation rates and triggers for Survey A are processed to determine if the visitor qualifies for an invitation.  If so, the visitor will be invited to participate in Survey A, otherwise they will not be invited to participate in a survey on this page.

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